Privacy Policy

Which data categories we collect. In the context of providing our services on book-of-the-fallen.cloud, we process various categories of personal data. These include identity and contact data such as your name and email address, which are collected during account registration. We also collect usage and device data, including IP addresses, browser types, and interaction logs, to ensure smooth technical operation. If transactions are carried out, we process corresponding financial and payment data to the extent necessary for the service. Furthermore, we store communication data that arises from support inquiries.

Legal bases of processing. The processing of your data is based on established legal grounds. Primarily, we process information to fulfill our contract with you for the use of our platform. Furthermore, we rely on legitimate interests, for instance in fraud prevention and the improvement of our systems. Where legal obligations exist, we process data to comply with these requirements. In all other cases, especially for certain marketing activities, we obtain your explicit consent beforehand.

Purposes of collected information. Book of the Fallen primarily uses the collected data for the provision, management, and security of your user account. We use the information to process transactions, enable customer support, and conduct security checks. Analytical data helps us evaluate and optimize the platform's performance. If you have given your consent, we also use your contact information to inform you about relevant offers or updates regarding our services.

Data storage and retention. We store your personal data only as long as it is strictly necessary for the fulfillment of the purposes stated in this policy. The exact retention period depends on the type of data, the statutory retention periods in Austria, and the necessity to assert or defend against potential legal claims. After these periods expire, the data will be securely deleted or irreversibly anonymized.

Disclosure of data to third parties. Your privacy is important to us, which is why we do not sell your data to unrelated third parties. Disclosure only occurs to carefully selected service providers and processors who support us in operating the platform, such as hosting providers or payment processors. These partners are contractually obliged to comply with strict data protection standards. Disclosure to authorities only occurs when there is a clear legal obligation to do so.

International data transfers. As the internet is a global environment, data may be processed outside the European Economic Area (EEA). In such cases, Book of the Fallen ensures that appropriate safeguards are put in place, for example, by concluding standard contractual clauses, to guarantee a level of data protection that complies with European and Austrian standards.

Protection measures for your data. We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation. These include encryption technologies and access controls. Although we make reasonable efforts to secure the integrity of our systems, no method of electronic transmission or storage can guarantee absolute security.

Your rights regarding your data. As a user, you have the right to request information about the personal data we process about you. You can request the rectification of inaccurate data or, under certain conditions, the deletion of your information. Furthermore, you have the right to restrict processing, to data portability, and the right to object to certain processing purposes. Granted consents can be revoked at any time for the future.

Contact for data protection inquiries. If you have questions about our data protection practices or wish to exercise your rights as a data subject, please contact our customer service. You can reach us by email at: [email protected].

Updates to the Privacy Policy. This Privacy Policy may be updated from time to time to reflect operational or legal changes. In the event of significant adjustments, we will take appropriate steps to inform you via the platform or by email.