Responsible Gaming Policy

Strict Age Restriction (18+) The use of services on book-of-the-fallen.cloud is strictly reserved for individuals who have reached the age of 18. Underage gambling is illegal and violates our principles. We conduct identity and age verifications to ensure that no minors gain access to our platform. Accounts created by minors will be immediately and permanently closed.

Our Principles for Safe Gaming and Well-being Book of the Fallen considers online gaming as a form of entertainment and not a means to solve financial problems. We are committed to creating a safe environment where the well-being of our users is central. We encourage all players to be aware of the potential risks and to maintain gaming habits that are in line with their personal and financial circumstances.

Available Self-Control Tools To help you actively manage your gaming behavior, we offer various control tools. You can set individual deposit limits to restrict the amount you can deposit into your account within a specific period. Similarly, loss limits and session time limits are available to restrict your activities. Should you need a break, we offer a time-out function for short interruptions. For longer breaks, you can choose self-exclusion or opt for a full account closure.

Recognize Warning Signs and Maintain Control It is important to honestly reflect on your own behavior. Warning signs of problematic gaming can include: chasing losses, playing with borrowed money, neglecting professional or family duties, or feeling like you have lost control over the time and money invested. If playing on our platform causes stress or no longer serves solely as entertainment, we strongly recommend taking immediate action.

Seek Help and Professional Support If you find that your gaming behavior is becoming problematic, we advise you not to hesitate to seek help. In Austria and internationally, there are numerous independent and confidential counseling centers and self-help groups specializing in supporting gaming problems. We recommend consulting external professionals to develop suitable coping strategies.

Protection of Minors and Shared Devices Adult users are responsible for securely storing their login data. If you share computers or mobile devices with minors, we recommend using filtering systems or parental control software to block access to gambling content. Never leave your device unattended while logged into your account.

Monitoring Systems and Staff Training We are committed to raising our employees' awareness of responsible gaming. Our team is trained to handle inquiries related to problematic gaming behavior professionally and empathetically. We also use system-side monitoring to identify anomalous patterns and proactively provide users with information about our protection tools.

Adjustments to this Policy The Responsible Gaming Policy is regularly reviewed and may be modified to meet new industry standards or legal frameworks. We recommend all users continuously inform themselves about our player protection measures.